Cultural Competence & Health Literacy Operations Specialist

Certified Trainer at Lake Plains Community Care Network

Continuing Education Credits Available

Introduction to Cultural Competence 

Providing culturally responsive healthcare and treatment services has been shown to increase patient and consumer engagement and improve overall health outcomes. This “Introduction to Cultural Competence” explores the various aspects of culture, as well as our own beliefs, biases and techniques to providing culturally competent care. 

Introduction to Health Literacy 

Health literacy refers to a person’s ability to access, understand and apply information pertinent to their healthcare. Many individuals in the United States have basic or below basic health literacy regardless of education level. This “Introduction to Health Literacy” provides a foundational understanding of health literacy and demonstrates techniques to help assess a person’s health literacy level and foster health literacy practices within organizations. 

Person-Centered Care 

Many view care and service provision as a one-sided relationship, i.e. the provider/staff holds the authority and provides instruction to the individual. Person-Centered Care explores how to put the person in the driver’s seat of their own care, and how to make the relationship between individuals and providers/staff more reciprocal in nature. 

Cultural Competence-The Human Resources Perspective 

Organizations that employ diverse staff tend to experience increased productivity and profits among other benefits. Diverse backgrounds in the workplace contribute to diversity of thought and a wealth of ideas that help organization’s grow. In “Cultural Competence – The Human Resource Perspective”, participants will learn how to acknowledge and overcome biases to attract, develop and sustain solid teams. 

Culturally Competent and Health Literate Organizations – The Business Case 

Culturally competent and health literate organizations establish policies and operationalize practices that meet the needs of its workforce, volunteers and the populations served. In “Culturally Competent and Health Literate Organizations” participants will learn what it means to be a culturally competent and health literate organization and the benefits of operationalizing practices by examining the business case. 

Mental Models and Worldviews 

Examining our own backgrounds and cultures help us understand how we relate to the world. In “Mental Models and Worldviews”, participants will learn how mental models and worldviews shape our decisions and ways to become aware of and address implicit biases. 

Spirituality & Religion 

Spirituality and religion are an important aspect in the lives of many individuals. Spirituality and religion can often influence an individual’s perspective on healthcare and treatment. In “Spirituality and Religion” providers and staff examine approaches to understanding and honoring the religious and spiritual beliefs and needs of individuals. 

Trauma-Informed Care 

This introduction to Trauma-Informed Care reviews the six principles of Trauma-Informed Care, Adverse Childhood Experiences (ACEs), how culture connects to trauma and how health literacy tools can help to provide a trauma-informed approach. 

Ageism and Cultural Humility 

Ageism is stereotyping and discrimination against individuals or groups on the basis of their age. This presentation will examine how ageism impacts the care and services for one of our most vulnerable populations; aging individuals. Audience members will explore their own personal bias and discover how cultural humility promotes health equality.