Charlotte Crawford RN, MSN, MBA
Chief Executive Officer
Charlotte has served Lake Plains Community Care Network (LPCCN) as the CEO since July 2015. She joined LPCCN in November 2000, as the Care Management Developer and became the Executive Director in April 2006. Responsibilities over the years have included grant submissions and oversight, creating partnerships and chronic disease initiatives for the Orleans, Genesee and Wyoming Counties. In 2007, she led the initiative for LPCCN to become the Big Lake’s Emergency Medical Services Program Agency. This program initiative focuses on assisting Emergency Medical Services in Niagara, Orleans and Genesee County meet New York State requirements, provide education and other services identified by Big Lakes and the EMS agencies in the region.
Charlotte has always been devoted to community health, serving as a nurse and paramedic for over 37 years. Charlotte has been an educator in both volunteer and professional environments. She is committed to improving access to healthcare and health awareness within the community. This passion lead Charlotte to her current place of employment at Lake Plains Community Care Network. She continues to look for partnerships and ways to collaborate with others to improve the overall health in the counties we serve.
Colleen C. Kipfer
Director of Finance
Certified Community Health Worker
Colleen has been with Lake Plains Community Care Network, Inc. since 2002. In that time she has fulfilled the positions of Facilitated Enroller, Executive Assistant, Operations Coordinator and has now, after 16 years with the company, appointed the position of Direcot of Finance in 2017. Colleen has spent the better part of her adult life in the pursuit of helping others in the community’s in which she has lived. Colleen has a degree in Criminal Justice but has chosen to purse her abilities helping people in the Rural Communities of Western NY.
Patricia A. Hall
NYS Certified Navigator
Patty has been with Lake Plains Community Care Network, Inc. since 2007 in which time she has grown and developed through four positions which include Administration Assistant, part-time EMS Program Assistant, Executive Assistant and NYS Certified Navigator. Patty has always enjoyed helping people and working with numbers. For over 30 years Patty has pursued a career in several clerical and accounting positions at various organizations throughout Monroe County, Rochester, New York. Patty has some college credits in both Business Administration and Accounting and is proficient in Microsoft Work, Excel, and QuickBooks.
Certified NYS Navigator
Becky began her journey with Lake Plains Community Care Network in January of 2001, as the Program Manager of the Facilitated Enroller Unit. The Facilitated Enrollers assisted people in applying for Medicaid, Child Health Plus and Family Health plus. At that time, our coverage area was Genesee, Orleans and Wyoming counties.
In 2013, with the inception of the New York State of Health Program, Becky became a Certified NYS Navigator helping people “navigate” the NYS Insurance Marketplace. Family Health Plus was no longer being offered but The Essential Plan and Qualified Health Plans, through the Marketplace, took its place. Our coverage area was reduced to Genesee and Orleans counties.
Becky thoroughly enjoys her position at Lake Plains Community Care Network however, she is most happy spending time with her family, her animals and working in her gardens.
Certified NYS Navigator
Tina has worked for Lake Plains Community Care Network since September of 2008. She was originally hired as a facilitated enroller for Child Health Plus, Family Health Plus, and Medicaid. In October of 2013 the facilitated enroller program ended and she became a NYS Of Health Navigator for Genesee County. Her job is to raise awareness of the NYS Of Health Marketplace in the community at outreach events, assist in applying for health insurance on the NYS of Health Marketplace, and to assist with renewals. She also helps with any problems that may arise while enrolled on the Marketplace.
When she is not working, she enjoys spending time with her husband and two children.
Certified Cultural Competence, Health Literacy and Trauma Informed Care Specialist and Trainer
Julie Carasone is our Cultural Competence and Health Literacy Operations Specialist. She is responsible with working with several agencies and incorporating cultural competence and health literacy into their strategic and work plans. She does this to help close the health disparity gaps for our most vulnerable populations in the GLOW region. She works closely in developing strategic plans, work plans and the trainings to fit an organization's needs. She also specializes and is certified through the University of Buffalo, in Trauma Informed Care and ACEs. She graduated from High School from Ulm American HS in Ulm, Germany. She received her AAS degree in Human Services from Genesee Community College and is currently pursuing her Bachelor's Degree and will not stop until she receives her Doctorate's degree, focusing on Trauma Informed Care. Julie is also a journalist for Video News Service, UBER driver, RESTORE Sexual Assault Victims Advocate, and volunteers for several different organizations.
In her free time, she loves spending time with her family and friends, paint classes, traveling and watching her most beautiful granddaughter grow up.
Julie offers several different trainings and consultant work.
If you are interested in a training or a free consultation for your organization, please click here to contact Julie.
Genna has been at Lake Plains Community Care Network since October 2016. She is a NYS health market place navigator for both Orleans and Genesee county. Genna assists clients in the process of enrolling for health insurance . She is a traveling navigator who works with the Holley, Medina, and Lyndonville libraries, the Department of Labor, and local county jails to better assist those who cannot travel to us.
When she is not working she enjoys spending time with her 2 children and traveling
Robert McCartin EMT-P, AAS, CIC
EMS Program Coordinator
Robert started working for Lake Plains in June of 2017 and is currently employed as the EMS program coordinator. The EMS Program covers Niagara, Orleans, and Genesee Counties and its mission is to support the Big Lakes REMSCO and providers within the region.
Robert came to us from AMR where he worked in the City of Buffalo as a Paramedic. He began his career in 2010 when he took the EMT course at ECC – North obtaining his initial certification. Since then he has risen through the levels, first as an AEMT-CC and eventually Paramedic where he attended at Monroe Community College in Rochester. After receiving his Paramedic certification, Rob obtained his A.A.S. in Paramedicine. Currently he is enrolled at Southern New Hampshire University to obtain his Bachelor’s in Health Science in the fall of 2020. Subsequently, he also holds a certification as a NYS CIC, where he actively teaches at NCCC, in addition to being a BLS, PALS, ACLS instructor, and a PHTLS instructor.
In his free time, Rob enjoys volunteering with his fire company Rapids VFC, and spending time with his wife and 4 stepchildren.